Refund policy
We want you to be completely satisfied with every Farmaesthetics product you purchase. Should you have any issues please reach out to the authorized retailer where your product was purchased.
If your purchase was made directly with Farmaesthetics and you wish to initiate a return, please email our customer care department at info@farmaesthetics.com with details on the reason for return and you will be guided as to how to proceed.
All returns must be initiated within 14 days of the date of original shipment. Shipping charges are non-refundable on returns. We will accept any full-sized product for a return (no exchanges), as long as it is at least 50% full and received within 30 days of initial purchase. All returns must be received at our facility within 2 weeks of the return label being emailed – otherwise, we will not be able to authorize the full refund or send out another return label.
In the event your product is damaged in shipment, please reach out to our customer care department we will guide you as to how to proceed. If a package is lost or damaged during shipping, please contact the USPS or UPS shipping carrier directly.