We want you to be completely satisfied with every Farmaesthetics product you purchase. Should you have any issues please reach out to the authorized retailer where your product was purchased.
If your purchase was made directly with Farmaesthetics and you wish to initiate a return, please email our customer care department at email@example.com with details on the reason for return and you will be guided as to how to proceed.
All returns must be initiated within 14 days of the date of original shipment. Shipping charges are non-refundable on returns. We will accept any full-sized product for a return (no exchanges), as long as it is at least 50% full and received within 30 days of initial purchase. All returns must be received at our facility within 2 weeks of the return label being emailed – otherwise, we will not be able to authorize the full refund or send out another return label.
In the event your product is damaged in shipment, please reach out to our customer care department we will guide you as to how to proceed. If a package is lost or damaged during shipping, please contact the USPS or UPS shipping carrier directly.
Your Farmaesthetics products are assembled and packaged at the time of order processing. Processing time for all online orders is 3-5 business days.
From time to time with spikes in volume, or shipping delays beyond our control, orders may take the longer to process. We do not build or ship orders on Saturdays, Sundays, or Holidays.
Cost of shipping is determined by standard carrier charges, which are established by (1) the destination of the shipment and (2) weight of the package.
You will receive a confirmation order once your package has been picked up by your shipping carrier with your tracking number.
Please click on that tracking number for updates on your package and reach out directly to your shipper if you are experiencing severe delays or have questions about your package’s transit.
For local curbside pick-up at our Newport, RI facility, please place order online and indicate “Curbside Pick-Up” on your order. When your order is ready you will receive an email notification directly from Farmaesthetics.
Curbside pick-up is offered Monday through Friday from 10 am to 4 pm.
Free Shipping & Promotions
Free Shipping, when offered, applies to only the contiguous United States and therefore excludes shipping to Alaska, Hawaii and any US territories.
Gift Certificates are excluded from promotional discounts and promotional discounts cannot be combined.
Prices for products and services are quoted in US Dollars. We may, from time to time, offer promotions for shipping and other discounts on purchases. We reserve the right to suspend any such promotions, update product information, change prices and adjust shipping and handling fees at any time without notice. Furthermore, we reserve the right to change, limit, refuse, or cancel any order you place with us in our sole discretion. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. By entering into any transaction through this Site, you warrant and represent that all information you provide is true and correct (including, without limitation your credit card information and billing address), that any credit card transactions submitted by you are authorized, and that you are the legal holder of any credit card or payment account used to enter into any transaction through this Site. If, in our sole discretion, we determine that (i) your means of payment is not valid, (ii) a transaction is not authorized, (iii) your means of payment cannot be processed or verified at the time of any charge, (iv) a charge is disputed for any reason other than failure by us to deliver the product purchased by you, (v) you have abused or misused promotions or promotion codes, or (vi) you have otherwise used this Site to enter into an improper transaction, we reserve the right to immediately terminate any pending transactions, suspend your access to this Site, and terminate all of our obligations hereunder.
Warranties and Guarantees
The Website has been approved to provide general information about Farmaesthetics, a brand owned by BB Farmaceuticals, and its business and to offer the opportunity to purchase Farmaesthetics products. The information provided at the Website is not intended to provide medical advice. You should not construe Farmaesthetics publication of any content on the Website as any warranty or guarantee of any strategy, recommendation, treatment, action or application of any product. Users of the Website should be aware that no regulatory agency has deemed the products described herein to be effective or intended to diagnose, treat, cure or prevent any disease. Products have a 2-year self-life and should be used within 1 year of opening. Natural ingredients may settle, shake vigorously before use. Please keep out of direct sunlight and extreme temperatures. Discontinue use immediately if irritation occurs. Products are not to be ingested.
Farmaesthetics respects your privacy and is dedicated to providing you with the most secure, useful, & enjoyable visit to our website as possible. While we do not require you to provide personal & identifying information when you visit our website, in choosing to provide this information (either via email to our firstname.lastname@example.org account or when placing an order), you are consenting to having that information stored and potentially used in email notifications of important changes to our site, or with any information that specifically pertains to an order that you have placed or inquiry that you have sent. If you wish to not receive such notifications, please indicate that when registering or modifying your account. Registering with an account, entering a username & password when placing an order, is one way that we can protect your personal & billing information. If you have any questions, comments, or concerns about our privacy & security practices, please email us at email@example.com.
We stand behind our products 100% when sold by our authorized partners in retail, on line, in professional spas or direct from us, but please beware when ordering on line, that there are many unauthorized sites trafficking in products that may be counterfeit, outdated and/or unsafe.
In order to help you navigate the vast online resellers of beauty products, we have compiled a list of sites that may sell Farmaesthetics, but that have no relationship with Farmaesthetics products or our company:
Farmaesthetics anti-diversion efforts are coordinated through our General Counsel. If you have questions, please feel free to contact us directly at firstname.lastname@example.org.