Your Farmaesthetics products are assembled and packaged at the time of order processing. Processing time for all online orders is 3-5 business days.

From time to time with spikes in volume, or shipping delays beyond our control, orders may take the longer to process.  We do not build or ship orders on Saturdays, Sundays, or Holidays.

Cost of shipping is determined by standard carrier charges, which are established by (1) the destination of the shipment and (2) weight of the package. 

You will receive a confirmation order once your package has been picked up by your shipping carrier with your tracking number.

Please click on that tracking number for updates on your package and reach out directly to your shipper if you are experiencing severe delays or have questions about your package’s transit.

For local curbside pick-up at our Newport, RI facility, please place order online and indicate “Curbside Pick-Up” on your order. When your order is ready you will receive an email notification directly from Farmaesthetics.

Curbside pick-up is offered Monday through Friday from 10 am to 4 pm.

Farmaesthetics respects your privacy and is dedicated to providing you with the most secure, useful, & enjoyable visit to our website as possible. While we do not require you to provide personal & identifying information when you visit our website, in choosing to provide this information (either via email to our info@farmaesthetics.com account or when placing an order), you are consenting to having that information stored and potentially used in email notifications of important changes to our site, or with any information that specifically pertains to an order that you have placed or inquiry that you have sent. If you wish to not receive such notifications, please indicate that when registering or modifying your account. Registering with an account, entering a username & password when placing an order, is one way that we can protect your personal & billing information. If you have any questions, comments, or concerns about our privacy & security practices, please email us at info@farmaesthetics.com.

SMS Text Messaging Terms & Conditions

Please read these SMS/Text Messaging Terms & Conditions carefully.  By completing the SMS/Text Messaging Opt-In Form, you expressly consent to receive non-marketing and marketing text messages from “FARMAESTHETICS”, including text messages made with an Auto dialer, at the mobile phone number(s) you provide.  You may opt-out of these communications at any time by replying STOP to any text message from FARMAESTHETICS or by otherwise contacting the FARMAESTHETICS as indicated below.  You can receive help at any time by replying HELP to any text message from the FARMAESTHETICS or by otherwise contacting FARMAESTHETICS as indicated below.  Consent to receive non-marketing or marketing text messages is not required to purchase any products or services from the FARMAESTHETICS.

Messaging and data rates may apply 

By completing the SMS text Messaging Opt-In Form, you also accept and agree to be bound by these SMS Text Messaging Terms & Conditions and any other applicable terms and agreements related to your use of FARMAESTHETICS services.

Program Description

FARMAESTHETICS offers its text messaging program whereby FARMAESTHETICS, and any applicable service providers, will text message you to provide you with information concerning your account activity with FARMAESTHETICS and other FARMAESTHETICS products, services, and promotions (all of the foregoing the “FARMAESTHETICS Program”).  FARMAESTHETICS and its service providers may, from time to time, use standard or an automatic telephone dialing system (“Auto dialer”) to deliver text messages to you under the FARMAESTHETICS Program.  You agree that you will not use the FARMAESTHETICS Program for any illegal or unlawful purposes.  No coverage may be bound or amended via text message or the FARMAESTHETICS Program.

Message Frequency

Under the FARMAESTHETICS Program, the number of FARMAESTHETICS text messages that you receive may vary depending upon your account activity and your communication with FARMAESTHETICS.  Cost FARMAESTHETICS does not impose a separate fee for sending FARMAESTHETICS text messages under the FARMAESTHETICS Program.  However, standard message and data rates may apply to each text message sent or received in connection with the FARMAESTHETICS Program, as provided in your mobile telephone service rate plan.  Please contact your mobile telephone carrier for pricing plans and information.

How to Opt-In

To opt-in to receive text messages from FARMAESTHETICS under the FARMAESTHETICS Program, complete the SMS/Text Messaging Opt-In Form and submit it to FARMAESTHETICS.  FARMAESTHETICS will then send you a text message asking you to confirm your enrollment in the FARMAESTHETICS Program.

How to Opt-Out

To STOP receiving text messages from FARMAESTHETICS, text STOP to the ten-digit long code from which the text messages are being sent.  You will then receive confirmation of your opt-out of the FARMAESTHETICS text messaging program.  You may also opt out by providing written notice to FARMAESTHETICS at P.O. Box 1074, Portsmouth, RI, 02871 or by emailing FARMAESTHETICS at info@farmaesthetics.com, or calling FARMAESTHETICS at 1-800-711-9194. 

Your Mobile Telephone Number

You represent that you are the account holder for the mobile telephone number(s) that you provide or that you have the account holder’s permission to enter the mobile telephone number(s) that you provide and that you will not initiate messages to the mobile phone of any other person or entity.   You agree to maintain accurate, complete, and up-to date information with FARMAESTHETICS regarding your use of the FARMAESTHETICS Program, including, without limitation, notifying FARMAESTHETICS in writing immediately if you change, or cease being the regular user of, your mobile telephone number.  You agree to indemnify FARMAESTHETICS in full for all claims, expenses, damages, and costs, including reasonable attorneys’ fees, related to or caused in whole or in part by your failure to notify FARMAESTHETICS if you change your telephone number, or cease being the regular user of, including, but not limited to, all claims, expenses, damages, and costs related to or arising under the Telephone Consumer Protection Act, 47 U.S.C. § 227 et seq.

The Website has been approved to provide general information about Farmaesthetics, a brand owned by BB Farmaceuticals, and its business and to offer the opportunity to purchase Farmaesthetics products. The information provided at the Website is not intended to provide medical advice. You should not construe Farmaesthetics publication of any content on the Website as any warranty or guarantee of any strategy, recommendation, treatment, action or application of any product. Users of the Website should be aware that no regulatory agency has deemed the products described herein to be effective or intended to diagnose, treat, cure or prevent any disease. Products have a 2-year self-life and should be used within 1 year of opening. Natural ingredients may settle, shake vigorously before use. Please keep out of direct sunlight and extreme temperatures. Discontinue use immediately if irritation occurs. Products are not to be ingested.

Free Shipping, when offered, applies to only the contiguous United States and therefore excludes shipping to Alaska, Hawaii and any US territories.

Gift Certificates are excluded from promotional discounts and promotional discounts cannot be combined.

Prices for products and services are quoted in US Dollars. We may, from time to time, offer promotions for shipping and other discounts on purchases. We reserve the right to suspend any such promotions, update product information, change prices and adjust shipping and handling fees at any time without notice. Furthermore, we reserve the right to change, limit, refuse, or cancel any order you place with us in our sole discretion. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. By entering into any transaction through this Site, you warrant and represent that all information you provide is true and correct (including, without limitation your credit card information and billing address), that any credit card transactions submitted by you are authorized, and that you are the legal holder of any credit card or payment account used to enter into any transaction through this Site. If, in our sole discretion, we determine that (i) your means of payment is not valid, (ii) a transaction is not authorized, (iii) your means of payment cannot be processed or verified at the time of any charge, (iv) a charge is disputed for any reason other than failure by us to deliver the product purchased by you, (v) you have abused or misused promotions or promotion codes, or (vi) you have otherwise used this Site to enter into an improper transaction, we reserve the right to immediately terminate any pending transactions, suspend your access to this Site, and terminate all of our obligations hereunder.

We stand behind our products 100% when sold by our authorized partners in retail, on line, in professional spas or direct from us, but please beware when ordering on line, that there are many unauthorized sites trafficking in products that may be counterfeit, outdated and/or unsafe.

In order to help you navigate the vast online resellers of beauty products, we have compiled a list of sites that may sell Farmaesthetics, but that have no relationship with Farmaesthetics products or our company:

alyalley.com
123skincare.com
aveyou.com
bartelldrugs.com
beautifyingyou.com
beautybridge.com
beautydeaps.net
beautytabloid.com
belairbeauty.com
bnbmediaspa.com
brandsexclusive.com
budgetscents.com
buycheapbargains.com
chictrendyshop.com
completeskincare.net
cosmeticamerica.com
cosmeticsnow.com
costco.com
dascheap.com
deepdiscount.com
dermaluxury.com
dermshop.com
diamondbeauty.com
discountperfumecosmetics.com
drlindirect.com
drugstore.com
ebay.com
ebeautyelite.com
ecosmeticworld.com
ecrater.com
eglobalbeauty.com
elitedepot.com
endlessbeautycare.com

eskinstore.com
essentialmall.com
evecare.com
faceetc.com
facemedix.com
feelbeautiful.com
fingerhut.com
fishpond.com
fragrancenet.com
fragrancex.com
freshfragrancesandcosmetics.com
fragrancesaver.com
gianteagle.com
goodlookingdiscounts.com
graysoutlet.com
hydraskincare.com
intuitionspasalon.com
javaforbeauty.com
jobana.com
joybeauty.com
lanviis.com
luxury4him.com
myskinstore.net
newskinhealth.com
newwebmart.com
nulime.com
ozcosmetics.com
perfume.com
pricefalls.com
primobeauty.com
pronto.com

radiantbeautybar.com
rakuten.com
realwomanjeans.com
sears.com
senseonline.com
shampooline.com
shopbuyweb.com
shoppingx.com
skincaremarket.net
skinmedix.com
skinsk.com
skintypesolutions.com
spalook.com
spreesuki.com
strawberrynet.com
sunnanz.com
thefragrancedepot.com
theinternetmostwanted.com
totalbodysource.com
unbeatablesale.com
vitadigest.com
walgreens.com
walmart.com
weknowskincare.com
yesstyle.com
zabiva.com

Farmaesthetics anti-diversion efforts are coordinated through our General Counsel. If you have questions, please feel free to contact us directly at info@farmaesthetics.com.

We want you to be completely satisfied with every Farmaesthetics product you purchase. Should you have any issues please reach out to the authorized retailer where your product was purchased.

If your purchase was made directly with Farmaesthetics and you wish to initiate a return, please email our customer care department at info@farmaesthetics.com with details on the reason for return and you will be guided as to how to proceed.

All returns must be initiated within 14 days of the date of original shipment. Shipping charges are non-refundable on returns. We will accept any full-sized product for a return (no exchanges), as long as it is at least 50% full and received within 30 days of initial purchase. All returns must be received at our facility within 2 weeks of the return label being emailed – otherwise, we will not be able to authorize the full refund or send out another return label. 

In the event your product is damaged in shipment, please reach out to our customer care department we will guide you as to how to proceed. If a package is lost or damaged during shipping, please contact the USPS or UPS shipping carrier directly.